Home Assessing

When the unexpected happens, Home Customers require a level of genuine care and empathy that helps them through these challenges. With prompt, timely and regular contact, GAB Robins Home Assessors quickly get your Customers back to normal, arranging emergency repairs, temporary accommodation where necessary and repair and replacement of building and contents. To continually improve our customer service delivery, we conduct surveys of Customers immediately after the site visit, and at the conclusion of the claim.

Our Assessors are trained to manage claim costs through prompt determination of cause, policy response and fraud referrals to investigative units. The preparation of accurate scopes of building damage, schedules of contents loss, and the monitoring of supplier performance through our supplier management centre all contribute to reduced claim life, and improved results.

As a result, Home Customers experience a claim process that reinforces Insurer's brands, and encourages them to recommend these to others.